Refund Policy

The satisfaction of our customers is of utmost importance to ZARNOVEXIS. Below is our refund policy, designed to ensure a smooth and transparent process for handling refunds.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

The request for a refund must be made within 30 days of the original purchase date.
The product must be unused and in the same condition that you received it.
The product must be in its original packaging.
Proof of purchase is required for all refund requests.

Non-refundable Items

Certain items are ineligible for refunds, including:

Gift cards
Downloadable software products
Some personal health and personal care items

Processing Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved, a refund will be processed to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us at [email protected].

            Note: Return shipping costs are the responsibility of the customer unless the return is a result of our error (you received an incorrect or defective item, etc.).
        

Exchange Policy

If you need to exchange an item, send us an email at [email protected], and send your item to: ZARNOVEXIS, 123 Commerce St., Business City, BC 12345.